Fairview Health Services

Resident Services Coordinator II

Job Locations US-MN-Wayzata
Requisition Post Information* : Posted Date 3 weeks ago(1/6/2023 11:39 AM)
Requisition ID
Requisition Post Information* : Posted Date
Support & Facility Services
Trails of Orono
Hours per 2 weeks


  • Ebenezer offers a robust compensation package with excellent benefits and wages ranging from $22.00 to $29.00+. Wage determinations will be based on similar experience.


The Resident Services Coordinator is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community. 

This administrative/clerical support position includes;  

  • 80 hours in two weeks 
  • Day Shift Hours (with on call)
  • Benefit Eligible; https://www.ebenezercares.org/employee-benefits

When you come to work at Ebenezer, we promise to support your growth, honor your strengths and empower you to make a difference in the lives of others. Named as a Star Tribune Top Workplace for the 12th time, Ebenezer is Minnesota’s largest senior living organization with over 100 years of excellent service, and we’re expanding and growing into more states!


The Trails of Orono Senior Living community is located in a serene wooded setting just west of Minneapolis near Highways 12 and I-494 in Wayzata, MN. Managed by Ebenezer, we host 59 units among our Independent/Assisted Living and Memory care residential settings. Our exceptional and tenured caregivers believe in Ebenezer’s mission to heal, discover, and educate for longer healthier, more meaningful lives.

Responsibilities/Job Description

  • Maintains, approves changes, updates, and communicate employee nursing staffing schedules
  • Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance.
  • Coordinates training of new employees and assigns/maintains Educare records reporting concerns to supervisors
  • Coordinates communication with Provider/Doctor scheduling
  • Schedules care conferences 
  • Maintains Resident Directories and assists with resident correspondence
  • Main assist with billing, accounts receivable and accounts payable (If applicable)
  • Functions as a receptionist with providing administrative help for the senior living building (if applicable)
  • Works as a Resident Assistant (caregiver) upon request of building leadership


  • Required: 

    • Experience with MS office products 
    • Ability to maintain a high level of customer service with tact and confidentiality 
    • Strong communication skills and ability to interact effectively with a diverse group of staff/residents
    • Ability to be organized and tackle problems


    • One to three years related experience preferred
    • Vocational training (HUC or Medical records/secretary) or Degree /certificate in healthcare management or related field preferred
    • Experience in long term care or Assisted Living environment highly preferred
    • Experience working with eldermark or educare or similar software program


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