Fairview Health Services

Resident Services Coordinator II

Job Locations US-MN-Mankato
Requisition Post Information* : Posted Date 2 weeks ago(11/23/2021 10:22 AM)
Requisition ID
Requisition Post Information* : Posted Date
Non-Clinical Support Staff
The Pillars of Mankato
Hours per 2 weeks


The Pillars of Mankato, Minnesota provide independent living, assisted living and memory care apartments for seniors in a specially designed community. We incorporate the seven components of wellness (emotional, physical, intellectual, spiritual, social, environmental and occupational) into our 118 units that make up The Pillars. Located near the crossroads of US 14 and 169, our community has their own bus that residents can ride for our outings.

The Resident Services Coordinator is responsible for providing a wide range of administrative, Human Resources, employee staffing/scheduling, and billing support for our Senior Assisted Living/Memory Care community. 

This administrative/clerical support position includes;  

Responsibilities/Job Description

  • Maintains, approves changes, updates, and communicate employee nursing staffing schedules
  • Coordinates Human Resources functions: payroll, annual performance review tracking, education compliance, assists with scheduling interviews, and support personnel paperwork compliance.
  • Coordinates training of new employees and assigns/maintains Educare records reporting concerns to supervisors
  • Coordinates communication with Provider/Doctor scheduling
  • Schedules care conferences 
  • Maintains Resident Directories and assists with resident correspondence
  • Main assist with billing, accounts receivable and accounts payable (If applicable)
  • Functions as a receptionist with providing administrative help for the senior living building (if applicable)
  • Works as a Resident Assistant (caregiver) upon request of building leadership


  • Required: 

    • Experience with MS office products 
    • Ability to maintain a high level of customer service with tact and confidentiality 
    • Strong communication skills and ability to interact effectively with a diverse group of staff/residents
    • Ability to be organized and solve problems


    • One to three years related experience preferred
    • Vocational training (HUC or Medical records/secretary) or Degree /certificate in healthcare management or related field preferred
    • Experience in long term care or Assisted Living environment highly preferred
    • Experience working with eldermark or educare or similar software program


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